Overview
For more than 90 years the RAF Association has been here for the RAF community, providing life-changing help and support to serving personnel, veterans and their families.
From their involvement with peacetime operations, to overseas deployments where they are separated from family and friends, the contribution of the RAF community to our society is significant. Whatever their need, we ensure that those who have given so much on our behalf are able to lead the dignified, fulfilled and independent lives they deserve.
They were there for us in our darkest days. We must not fail them in theirs.
For over 90 years, the RAF Association has championed a simple belief – that no member of the RAF community should ever be left without the help that they need.
Not since WWII has the RAF been so constantly deployed on global operations – and across the generations, the need for support is becoming ever more complex. Demand for our services is therefore increasing significantly.
For the sake of everyone who needs our help, we must continue to evolve and innovate to meet these new challenges and remain at the leading edge of service provision. We must champion the best interests of the RAF community more strongly than ever before.
Only then can we be sure that every member of our RAF community is receiving the support they need and deserve.
A Caseworker is someone who carries out work for the Royal Air Force Association on a voluntary basis by gathering information, asking questions and completing necessary forms and by doing so, you will make a real difference. You will also work closely with the Area Welfare Officer to complete each case successfully.
The role is about supporting and listening to an individual and assessing their needs – this can include anything from helping them to complete a form, applying for funding for a wet-room or new white goods.
Caseworkers may also need to gather complex information and ask questions regarding finances and health conditions. You would be required to provide clear and precise information on these topics.
A RAF or forces background is not essential, and we welcome applications from all areas of the community.
Patience and Empathy
Capability of working with a wide variety of people
Good listener
Ability to maintain boundaries
Reliability
Good IT skills
Confidentiality